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— Delivering negative news to someone is hard. As a leader you will spend time doing it every month. In a rough patch, you’ll do it daily. It’s uncomfortable. It messes with your brain’s emotional centers. And it’s your job. So some bright light invented the Shit Sandwich. I don’t know who. I first encountered it in the One Minute Manager. At this point it’s transcended into a management meme, like stack ranking, unlimited vacation, or funny hat Fridays. The idea is to sandwich (get it?) your negative feedback (the 💩) before and after with positive feedback (the 🍞). Like...

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